Question 1

How do I make a reservation?

Accepted Answer

You can book directly on our website by visiting the Fleet & Booking page, selecting your vehicle, choosing your dates, and completing checkout. You can also call us at 1-844-678-2906 and our team will handle everything for you.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 48 hours in advance to guarantee your preferred vehicle. During peak season (November–April) and holidays, we suggest booking 1–2 weeks ahead. Same-day bookings may be available — call us to check.

Question 3

Can I modify or cancel my reservation?

Accepted Answer

Yes. Log into your dashboard and select the booking you'd like to change. Cancellations made 24+ hours before pickup are fully refunded. For same-day changes or cancellations, please call us directly at 1-844-678-2906.

Question 4

Is there a minimum rental period?

Accepted Answer

Our minimum rental period is 1 day (24 hours). We offer daily, weekly, and monthly rental options. Weekly and monthly rentals come with discounted rates — check our Rates page for full pricing.

Question 5

Can I extend my rental while I'm already renting?

Accepted Answer

Absolutely! Contact us as soon as possible to request an extension. We'll check vehicle availability and confirm the additional days. Extensions are subject to availability and current daily rates.

Question 6

What Tesla models do you offer?

Accepted Answer

Our fleet includes the Tesla Model 3 (Standard White), Tesla Model 3 (Stealth Black), Tesla Model Y, and Tesla Model X. Each vehicle is meticulously maintained and delivered fully charged.

Question 7

Do the vehicles come fully charged?

Accepted Answer

Yes! Every Tesla in our fleet is delivered at 100% charge. We also provide a guide to nearby Supercharger locations along the Treasure Coast so you're never caught off guard on longer trips.

Question 8

How do I charge the vehicle during my rental?

Accepted Answer

You can use any Tesla Supercharger network location — there are several conveniently located across Port Saint Lucie, Stuart, Fort Pierce, and Vero Beach. Charging costs during your rental are your responsibility. We recommend using the Tesla app to locate chargers.

Question 9

What is the range of the vehicles?

Accepted Answer

Range varies by model: Model 3 Standard Range (~272 miles), Model 3 Long Range (~358 miles), Model Y (~330 miles), and Model X (~348 miles). Real-world range depends on driving style, speed, and climate conditions.

Question 10

Are the vehicles equipped with Autopilot?

Accepted Answer

Yes, all vehicles in our fleet include Tesla's standard Autopilot feature, which provides adaptive cruise control and lane-keeping assistance. Full Self-Driving (FSD) is not enabled on rental vehicles.

Question 11

What happens if the vehicle breaks down?

Accepted Answer

In the unlikely event of a breakdown, contact us immediately at 1-844-678-2906. We'll coordinate roadside assistance and, if needed, arrange a replacement vehicle. Tesla vehicles also have 24/7 roadside support through the Tesla app.

Question 12

What is the minimum rental age?

Accepted Answer

Renters must be at least 21 years old with a valid driver's license held for at least 1 year. Drivers aged 21–24 may be subject to a young driver surcharge. All drivers must be listed on the rental agreement.

Question 13

What documents do I need to rent?

Accepted Answer

You'll need: (1) a valid driver's license held for at least 1 year, (2) a major credit card in your name for the deposit, and (3) proof of insurance. International renters must also provide a valid passport.

Question 14

Do I need my own insurance?

Accepted Answer

Yes, renters are required to carry their own auto insurance that covers rental vehicles. We recommend confirming with your insurance provider before your rental. We also offer supplemental coverage options — ask our team for details.

Question 15

Can I add an additional driver?

Accepted Answer

Absolutely. Additional drivers can be added at no extra charge. They must be present at pickup with a valid license and meet the same age and eligibility requirements as the primary renter.

Question 16

Are there any restrictions on where I can drive?

Accepted Answer

Vehicles must remain within the continental United States. Out-of-state travel is permitted but must be disclosed at the time of booking. Driving on unpaved roads or off-road terrain is strictly prohibited.

Question 17

Is there a security deposit?

Accepted Answer

Yes, a refundable security deposit is held on your credit card at pickup. The amount varies by vehicle — typically $300–$500. It is released within 3–5 business days after the vehicle is returned in its original condition.

Question 18

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover). Debit cards are accepted for payment but a credit card is required for the security deposit hold.

Question 19

When am I charged for my rental?

Accepted Answer

Your rental fee is charged at the time of booking confirmation. The security deposit hold is placed at vehicle pickup and released after return. Any additional charges (extra miles, late return, etc.) are billed after the rental ends.

Question 20

What is your refund policy?

Accepted Answer

Cancellations made 24+ hours before pickup receive a full refund. Cancellations within 24 hours of pickup may be subject to a one-day rental fee. No-shows are non-refundable. Refunds are processed within 5–7 business days.

Question 21

Are there any hidden fees?

Accepted Answer

No hidden fees. Our pricing is transparent: daily rate + applicable taxes. Additional charges only apply for extra mileage beyond 200 miles/day, late returns, or damage. All fees are disclosed upfront at booking.

Question 22

Where can I pick up a vehicle?

Accepted Answer

We have locations across the Treasure Coast including Port Saint Lucie, Stuart, Palm City, Fort Pierce, and Vero Beach. Visit our Locations page for exact addresses and hours.

Question 23

Do you offer vehicle delivery?

Accepted Answer

Yes! We offer delivery to your home, hotel, or any address within our service area for a flat $120 delivery fee. Airport delivery is also available. Contact us when booking to arrange delivery.

Question 24

Do you offer airport pickup and drop-off?

Accepted Answer

Yes, we service Palm Beach International Airport (PBI), Fort Lauderdale-Hollywood International (FLL), and Treasure Coast International Airport (FPR). Airport delivery is $120 flat fee.

Question 25

What are your pickup hours?

Accepted Answer

Our standard pickup hours are Monday–Sunday, 10AM–9PM EST. After-hours pickup may be available by special arrangement — contact us at least 24 hours in advance to request this.

Question 26

What is the mileage limit?

Accepted Answer

Our standard rentals include 200 miles per day. Additional miles are available at a flat per-mile rate. Unlimited mileage packages are available for weekly rentals — ask us for details when booking.

Question 27

What is the Jet Set Club?

Accepted Answer

The Jet Set Club is our exclusive membership program for frequent renters. Members enjoy priority booking, discounted rates, complimentary upgrades, and dedicated concierge support. Apply on our Join the Club page.

Question 28

How do I apply for membership?

Accepted Answer

Visit our Join the Club page and submit your application. Our team reviews applications within 48 hours. Membership is by invitation and approval only to maintain our premium service standards.

Question 29

What are the benefits of membership?

Accepted Answer

Club members receive: priority vehicle access, exclusive member-only rates, complimentary vehicle upgrades when available, dedicated phone line, waived young driver surcharges, and invitations to member events.

Question 30

Is there a membership fee?

Accepted Answer

Membership details including any associated fees are discussed during the application review process. Our team will walk you through all options when your application is reviewed.

Frequently Asked Questions

Booking & Reservations

Book Your Tesla Today